About the role
Order Management professional with 3+ years of experience managing the complete order lifecycle, coordinating with internal and external stakeholders, and ensuring timely and accurate order processing and fulfilment.
Responsibilities:
- Manage the end-to-end order management process, from order entry through delivery and closure.
- Review and validate customer orders, pricing, quantities, availability, and delivery requirements.
- Coordinate with Sales, Customer Service, Supply Chain, Warehouse, Logistics, Finance, and Procurement teams.
- Track order status and ensure orders are processed and delivered within agreed timelines.
- Handle order modifications, cancellations, returns, backorders, and delivery issues.
- Monitor and resolve order discrepancies, billing issues, inventory mismatches, and shipment delays.
- Maintain accurate order records and update relevant systems.
- Generate and maintain MIS reports, order status reports, and operational dashboards.
Requirements:
- 3+ years of experience in Order Management / Order Processing / Sales Operations / Customer Operations.
- Good understanding of the Order-to-Cash (O2C) / Order-to-Delivery process.
- Experience with ERP/CRM systems such as SAP, Oracle, Salesforce, or similar platforms.
- Strong Excel skills: VLOOKUP/XLOOKUP, Pivot Tables, filters, sorting, and basic reporting.