About the role
The Order Management Specialist - Sales Operations plays a key role in executing day-to-day order and contract operations across the quote-to-cash lifecycle. This position is responsible for ensuring accuracy in order processing, maintaining alignment with contract terms, and supporting some renewal quote generation. This role works cross-functionally with Sales, Customer Success, Legal, and Finance to ensure timely and accurate processing of orders and renewals.
The core responsibilities for the job include the following:
Order Processing and Order Management:
- Process customer orders and enter accurate data into CRM and billing systems.
- Review contracts and validate alignment with pricing, terms, and order details.
- Ensure approvals are in place and orders meet internal policy requirements.
- Collaborate with legal and finance to resolve discrepancies.
- Respond to sales enquiries related to orders and invoices and support order corrections as needed.
Sales Support:
- Provide first-level administrative sales support.
- Support the end-to-end opportunity lifecycle, including renewal quoting as needed.
- Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.
Requirements:
- Detail-orientated with a strong focus on accuracy.
- Organised and able to manage high-volume work.
- Strong communication and cross-functional collaboration skills.
- Process-driven with a focus on data quality.
- 2+ years of experience in order management, sales operations, or a similar role.
- Experience with contracts, subscriptions, or SaaS billing.
- CRM experience (Salesforce preferred).
- Preferred Qualification: Undergraduate degree from an accredited university.
Security Requirements:
- Conduct duties and responsibilities in accordance with AWN's information security policies, standards, processes and controls.
- Background checks are required for this position.