About the role
Responsibilities:
- Manage end-to-end OTC/O2C operations.
- Handle customer billing, accounts receivable, collections, and cash application.
- Manage deductions, disputes, and payment-related issues.
- Ensure timely and accurate cash application and payment allocation.
- Monitor AR aging, overdue payments, DSO, and collection performance.
- Handle billing and revenue management activities.
- Perform customer account reconciliation and resolve discrepancies.
- Coordinate with internal and external stakeholders for payment, billing, and collection issues.
- Drive process improvement, standardization, and automation within OTC.
- Ensure compliance with SOPs, SLAs, controls, and process guidelines.
- Prepare and review OTC MIS, dashboards, and performance reports.
- Identify process gaps and implement corrective actions.
- Lead/mentor teams and manage escalations at senior levels.
Requirements:
- Experience: 10+ years; CI 8 requires 13+ years.
- Education: Commerce Background.
- Mandatory Skills: OTC/O2C, Billing, Collections, Cash Application, Deductions, Accounts Receivable, Payments, PO/Non-PO, Revenue Management, Reconciliation, Dispute Management.
Other Requirements:
- Candidates should be willing to relocate within Maharashtra only.
- Immediate to 60-day notice period preferred.
- Strong communication, analytical, and stakeholder-management skills.
- Relevant documents such as payslips, experience/offer letters, and PF statements should be available.