About the role
About 360 SMS App & CTI360 is a leading Salesforce AppExchange partner offering enterprise-grade messaging, CTI, WhatsApp automation, and customer engagement products. We partner with consulting firms, ISVs, Salesforce partners, and digital transformation companies across America.We are strengthening our partner ecosystem across the APAC market and looking for an experienced partner-focused professional. Role OverviewThe Partner Account Manager will manage, support and grow partnerships across US. This includes consulting partners, resellers, system integrators and ISVs. The role requires strong relationship management, SaaS experience and familiarity with CRM ecosystems (preferably Salesforce).
Key ResponsibilitiesPartner Management & EnablementOwn and manage a portfolio of partners Conduct onboarding sessions, product training, partner QBRs and continuous enablement. Monitor partner health, engagement and capability readiness. Revenue & Pipeline GrowthDrive partner-led and partner-influenced revenue pipelines. Support partners with product demos, pricing and opportunity scoping. Track opportunities in CRM (Salesforce). Onboarding & OperationsManage partner onboarding, agreements, workflows and documentation. Coordinate with marketing, support, legal and product for consistent partner experience. Relationship BuildingBuild long-term relationships with partner executives across the US region. Identify high-potential partners and create structured growth plans.
Required Skills & Experience3-5 years of experience in Partnerships, Alliances, Channel Sales or SaaS/CRM Account Management.Experience working with any CRM ecosystem: Salesforce, Zoho, HubSpot, Lead Squared, Fresh works or similar. Strong understanding of partner-led GTM motion and co-selling workflows. Excellent communication skills, especially with international stakeholders. Ability to run product demos and handle partner concerns. Comfortable working during US time zones.
Preferred QualificationsExperience working with partners across US Market is a strong plus. Exposure to Salesforce / Zoho / HubSpot / SaaS ecosystems is an advantage. Experience running training, onboarding or partner marketing initiatives.
What We OfferHigh ownership, direct visibility into leadership and fast career growth. Competitive compensation + performance incentives.