About the role
- Certificate III Automotive Sales Parts Interpreting qualified – required.
- Bachelor Degree level qualified – preferred.
- 4 years or more within a similar role within an automotive retail or corporate environment.
- A sound understanding of the automotive industry.
- Excellent interpersonal and communication skills – verbal and written.
- Solutions driven.
- Highly coordinated with excellent attention to detail.
- Team player.
- Flexible to undertake varying work with changing priorities in a dynamic fast paced environment.
- Commercial awareness and business acumen
- Ability to work under pressure and within a challenging environment.
- Support and develop Stellantis Parts Assistance Centre.
- Ensure superior customer service by providing accurate and timely parts catalogue interpretations, guidance and information.
- Cross training of internal Stellantis related systems.
- Develop and support all communications to internal teams and Dealers.
- Partner with with Inventory, Purchasing and the Warehouse on a daily basis, providing assistance in all areas.
- Ensure DPAC response and case closure times meet department KPIs as set by management.
- Process allocated direct ship invoices and process credits, returns and revise PO’s.
- Implementation of new and improved Dealer processes to increase Dealer service levels.
- Project work to support and develop business strategies and procedures.
- Project work to support and develop business strategies and procedures.
- Partner with Aftersales Marketing team to support processing of SPO’s (Special Parts Orders) and SPR’s (Special Parts Requests) from the Dealer Network.
- Support the planning team with new model parts readiness.
- Process of all internal orders.
- Communicate with source market customer care teams to resolve DPAC cases.
- Participate and perform