Passenger Revenue Accounting Specialist – Practice Setup

Job Title: Passenger Revenue Accounting Specialist – Practice Setup

Location: [Insert Location]
Experience: 12+ Years
Industry: Airline / Aviation / BPO / Shared Services

Key Responsibilities:

• Lead and execute day-to-day Passenger Revenue Accounting (PRA) tasks for client airlines:

  • Ticket issuance, refunds, exchanges, and revalidations

  • Sales, uplift, and flown revenue reconciliation

  • Processing BSP/ARC reports and performing settlement validation

  • Identifying and accounting for unflown tickets, breakage, and expired coupons

  • ADM/ACM processing and dispute resolution

• Work on interline and codeshare revenue validation using proration logic

• Reconcile PRA data with ERP or GL systems; support month-end and quarter-end close activities

• Identify and flag anomalies, leakages, or exceptions in sales and revenue data

• Ensure data accuracy in airline-specific PRA tools and compliance with IATA standards

• Adhere to client-specific SLAs, TATs, and quality benchmarks

• Document process steps and keep SOPs and training manuals updated

• Collaborate with internal quality, automation, and transformation teams to enhance process efficiency

• Participate in client calls and support reporting and audit requirements as needed

• Drive the setup of PRA practice for airlines, including designing processes, defining workflows, implementing tools, and establishing governance standards

• Mentor and guide junior PRA team members and lead process improvement initiatives

Required Skills & Experience:

• Bachelor’s degree in Commerce/Finance/Accounting, or Aviation

• 12+ years of experience in PRA operations in a BPO or shared services environment

• Proven experience in setting up PRA practice within the airline domain

• Deep knowledge of airline industry and revenue accounting practices

• Hands-on experience with PRA tools such as SIRAX, REVERA, Amadeus PRA, or similar

• Familiarity with GDS systems (Amadeus, Sabre, etc.) and BSP/ARC reporting

• Strong MS Excel, analytical, and problem-solving skills

• Excellent communication skills to interface with client stakeholders

• Strong attention to detail and ability to work in a structured SLA-driven setup

Good to Have:

• Exposure to interline proration, tax calculation, and fare audit

• Knowledge of automation tools (e.g., UiPath, Alteryx, Power BI)

• Experience supporting multiple airline clients or geographies

• Flexibility to work in shifts or client time zones (as applicable)