About the role
JOB DESCRIPTION BASIC INFORMATION Position Title & Designation Patient Care Officer JD Code SHB/IND/CL/001 Job Family Clinical Department Clinical ROLE DETAILS To be filled up as per the requirement of the Division / unit / function / / territory Grade B3 Reporting To Manager – Clinical Applications Division Unit Unit Indore LOCATION DETAILS Please mention the correct office location of the Role selected above and fill in the other geographic details Base Location (City) Indore Country India Job-Holder Specifications QUALIFICATION Basic Qualification / Education / Vocational Training BHMS/BAMS Advanced Qualification / Certification / Specialist Training MHA (will be an added advantage) EXPERIENCE Minimum Experience 0-6 years Specific / Relevant Experience 0-6 years COMPETENCIES Functional Skills and Capabilities Behavioural Attention to detail Responsible in nature Polite in speech Prompt and responsive Patience and empathy towards patients Functional Exposure to NABH or JCI Dedication to patient safety and quality of healthcare Commitment to organization’s values and vision. Ability to lead standardization of care. Inspirational to the healthcare team Superb listening skills Proficiency in computers Objective To manage and take responsibilities of all the patients in the ward.Monitoring all the wards and patients assigned to them from the time of admission to discharge along with providing proper healthcare treatments in joint consultation with other medical consultants.Directing other medical staff and providing medical updates to consultants regarding their patients. Key Responsibilities 1 Patient care Observing, recording and reporting the vital signs like blood pressure, pulse count etc of the patient Should be informed about patient history details for processing treatment Providing and checking medications offered to patients as prescribed by doctors Providing diet to the patient as per the diet chart and maintaining a record for the same Carrying out transfer for patients as per the treatment need Maintaining an infection free environment by thoroughly checking the patient Assist in administration of intravenous injections, infusion and transfusion. Anwering to the patient calls immediately Supporting the ward administrator on patient rounds Informally interacting with the patients to get their feedback Informing MO or doctor immediately at the time of emergency or night shift Should be aware about patient details and specifications such as patient name, treatment prescribed, ward, doctor’s name, medications in real time Medical Awareness Disposal of biomedical waste in an appropriate manner Taking regular floor rounds and visiting patients Assisting in rounds with doctors Assuring infection control practices Calliberation of biomedical equipments like infuser pump, monitor etc Informing the biomedical team in case of any breakdown of machine. Assisting in admission and discharge of patients Taking hand over from the previous shifts staff Maintainance and checking of equipments of crush cart on a daily basis Entering and filling of daily checklist in accordance with duties performed Checking of final documenation and sending across for MRD file process Filling of the necessery records which are maintained daily Maintaining medical record file parallely: one for patient record and another for hospital record Maintaining records in registers such as bed sore, mopping plan, medicine return, incidental register etc as per NABH guidelines and hospital rules. Mandatorily attend the trainings he/she is nominated for. Performing tasks as and when assigned by the ward incharge. Updation of task allocation board daily 3 Report/MIS Preparing dischage summaries and updating it on V-Care. To provide a full report to Resident Medical Officer commencing the next shift. To participate in clinical audit and implementation of clinical governance. To be familiar with centre and company clinical policies. To be aware of the centre’s clinical risk programme and report clinical incidents, drug errors and near misses. To prepare and complete discharge/ death/ DAMA Summaries on the portal. To coordinate for investigations, reports, medicine availability, OT Shifting & Discharge process. Any other responsibility assign by the management. 4 Consultation facilitator /Branding Doing internal marketing of hospital to patients and their relatives. Building hospital brand in front of patients and their relatives along with offering consultation services. Offering hospital services and resources based on patient request to be performed by outside consultants Employee Name Employee Signature Received on (Date) Version No: 001/ 2018-19