About the role
- Own end-to-end setup of payment gateway integrations (UPI, cards, BNPL, wallets) for merchants and enterprise clients
- Configure and manage MIDs, TIDs, acquiring bank routing, and settlement parameters
- Troubleshoot payment failures, reconciliation mismatches, and gateway downtime in real time
- Work with acquiring banks and card networks (Visa, Mastercard, RuPay) to resolve escalations
- Deploy, configure, and commission POS terminals, Android smart POS, mPOS dongles, and EDC machines at merchant locations
- Perform device provisioning — firmware loading, payment application keys (DUKPT/Master-Session), and acquirer certificates
- Conduct on-site hardware health checks, connectivity testing (SIM/Wi-Fi/LAN), and transaction acceptance tests
- Manage device inventory — track asset movement, replacements, and field repairs
- Train merchant staff on device usage, settlement procedures, and basic troubleshooting
- Drive KYC-compliant onboarding of new merchants — document collection, business verification, compliance review
- Coordinate with compliance, risk, and banking teams to activate merchant accounts within SLA
- Conduct merchant education sessions covering transaction limits, chargeback handling, and fee structure
- Track onboarding funnel metrics and identify drop-off points to improve activation rates
- Maintain accurate records in CRM/ticketing for all installations, onboardings, and open issues
- Generate daily/weekly reports on deployment pipeline, device health, and onboarding SLA adherence
- Collaborate with sales, product, compliance, and tech teams for seamless merchant experience