About the role
Job Role: Payments Investigation – Process Associate
Experience: 2-7 Years
Location: Hyderabad (Adibatla)
Shift Timings: 1:00 PM – 10:00 PM
Skill Sets
- At least 1-4 experience in the banking or finance industry.
- Knowledge of Swift payments and being able to decode all Message Types (MT and MX) is required.
- Knowledge of Payments processing and Payments Investigation’s case handling is essential (3+ years).
- Proven track record of strong focus towards high levels of Quality and Customer Service
- Strong Relationship building skills as requires coordination with onshore/offshore teams in day-to-day activities.
- Excellent verbal and written communication skills
- Experience in making quick, high-quality decisions on complex issues
- Ability to conduct logical investigations
- Good understanding of banking or financial operations and systems
- Ability to work with concepts and with minimal assistance
- Ability to work equally well independently and within a team
- Excellent time management skills
- Experience working on discrete, time sensitive projects
- Proficient in Microsoft Excel, Word, and PowerPoint
Job Description:
- Responsible for contacting external banks through SWIFT correspondence messages as and when required.
- Independently investigate and identify root cause for an enquiry.
- Independently review Nostro accounts & ensure all outstanding debits & credits are cleared as per timelines.
- Responsible for following up with external ban ks for details, confirmation and recall of funds.
- Review and verify Correspondence & Payment adjustments in accordance with the currency cut-off.
- Acquire and update knowledge on procedures and products.
- Responsible for ensuring each call / work is completed in accordance with established procedures and standards and right quality.
- Support achievement of team objectives End to end ownership of all activities
Qualifications: BACHELOR OF COMMERCE