About the role
Job Title:
People Business Coordinator – India
Location:
Hyderabad
Role Overview:
The People Business
Coordinator will support the India People Advisory team in delivering seamless
HR operations and employee experience. This role will be heavily aligned with
ticketing systems (ServiceNow), employee lifecycle management, and business-facing
HR coordination.
You will act as a
key enabler between employees, managers, and the People Advisory team, ensuring
efficient query resolution, process execution, and data-driven support for HR
initiatives across India.
In this role you will…
1. ServiceNow
& Employee Query Management
Manage and resolve employee queries through ServiceNow within
defined SLAs.
Categorize, track, and analyze tickets (policy, process, payroll,
benefits, etc.).
Ensure high-quality and consistent responses aligned with company
policies.
Identify recurring themes and partner with Advisory team for
process improvements.
2. Employee
Lifecycle Management
onboarding, internal movements, and exit processes.
Ensure timely documentation.
Track onboarding experience and support New Hire Orientation (NHO)
coordination.
Ensure smooth offboarding including access revocation and
compliance checkpoints.
3. Advisory
& Business Coordination
Support People Advisors in managing business requests and employee
cases.
Coordinate critical conversations, employee meetings, and
follow-ups.
Assist in executing organizational changes, communication rollouts,
and employee notifications.
Partner with managers for policy clarifications and basic
people-related guidance.
4. Data,
Reporting & Insights
Maintain accurate employee data across systems (ServiceNow, HRIS,
etc.)
Generate reports on:
Ticket volumes & resolution timelines
RTO adherence
Attrition and onboarding metrics.
Support dashboards (Power BI) and provide insights to improve
People processes.
5. Compliance
& Policy Execution
Ensure adherence to India-specific labor laws and company policies.
Support implementation of policies such as RTO, transport
guidelines, and employee undertakings.
Maintain audit-ready documentation and support internal/external
audits.
Coordinate with Payroll, Benefits, and Compliance teams for issue
resolution.
6. HR Programs
& Initiatives
Support execution of key India People initiatives such as:
RTO tracking and reporting.
Engagement activities and surveys (e.g., GPTW).
HR helpdesks (e.g., PF, benefits).
Assist in rolling out new tools, policies, and process improvements.
Drive employee experience through proactive coordination.
You've got what it takes if you have…
- Bachelor’s degree in HR, Business Administration, or related field.
- 2–4 years of experience in HR Operations / HR Shared Services / Coordination roles.
- Strong experience working with ticketing tools like ServiceNow.
- Good understanding of HR processes and India labor compliance.
- Proficiency in MS Excel (data tracking, reporting).
- Strong communication and stakeholder management skills.
Preferred Qualifications:
- Experience in a global organization or shared services model.
- Exposure to HR analytics, dashboards, or automation initiatives.
- Familiarity with tools like Power BI, Workday, or similar HRIS.
- Knowledge or experience about EMEA policies will be a plus.
Key Competencies:
- High ownership and accountability.
- Strong attention to detail and process orientation.
- Customer-first mindset (employee experience focus).
- Ability to manage multiple priorities in a fast-paced environment.
- Collaboration with cross-functional teams.
Success Metrics:
- SLA adherence and resolution quality of ServiceNow tickets.
- Reduction in repeat queries through process improvements.
- Accuracy and timeliness of HR data and reporting.
- Smooth execution of onboarding and exit processes.
- Positive employee feedback on HR support.
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