About the role
Responsibilities:
- Lead and successfully deliver new / complex projects (either directly or along with a team).
- Successfully deliver projects in the Application Performance Engineering, Application Performance Management and Quality Assurance domains.
- Lead from the front and support the team in successful delivery of outcomes to customers through the above solutions.
Stakeholders, Expectations and Risk Management:
- Develop insights from internal and external sources and take risks to implement leading-edge solutions.
- Ensure successful account entry and downstream business with new customers.
- Create downstream business opportunities in each account.
- Lead and Scale a Technology Practice.
- Build and deliver new solutions.
- Responsible for successful delivery of all projects and value to the client.
- Build capability and scale the team.
- Workforce planning - delivery with optimum bench.
- Through use of IPs, automation and use of right skills mix improve project and account profitability.
- Client Relationship Management (both pre-sales and post-sales).
- Be the client CIO's trusted advisor.
- Client delight.
- Ensure client delight.
- Ensure referenceable clients.
- Ensure higher CSAT from projects - 9 or 10/10
- Ensure 95%+ customer advocacy for the company.
- Manage and deliver superior value in Key Accounts.
- Deliver superior value.
- Grow business in each account by a minimum of 30% on a year-on-year basis.
- Improve account profitability on a year-on-year basis.
- Enable teams to deliver better value in projects.
- Conduct project reviews.
- Go-to person for technical issues or for managing risk in all projects.
Innovation and Thought leadership:
- Create an organisation that imagines and implements unique, breakthrough ideas.
- Foresee customer and industry needs and respond with exceptional solutions.
- Identify new ideas and approaches that others may have missed.
- Produce relevant, workable solutions to business problems.
- Present papers and run blogs (directly and through the team).
- Build company brand through thought leadership.
- Automate work delivery and build IPs.
Coaching and Mentoring:
- Provides the team with clear direction.
- Should be hands-on, in the space of Performance Engineering.
- Takes ownership of building capability in the organisation through effective coaching and mentoring to move others to a higher level of working.
- Improve architecture skills across all team members.
- Ensure team members are happy through continuous engagement.
- Help with the career progression of the team.