About the role
Key ResponsibilitiesVIP Customer Experience
- Offer a warm, premium, concierge-style welcome to customers.
- Understand customer intent, preferences, occasion, lifestyle, body type, skin tone, and comfort level.
- Deliver a seamless, end-to-end VIP shopping journey, eliminating overwhelm and decision fatigue.
- Ensure customers feel attended to, unrushed, and personally cared for throughout their visit.
- Style customers holistically across fashion, accessories, beauty, skincare, wellness, and lifestyle.
- Create complete looks and curated selections aligned to customer personality and needs.
- Use understanding of skin tones, undertones, textures, and personal preferences to support styling decisions (not product-led selling).
- Suggest combinations that enhance confidence, comfort, and personal expression.
- Style for different body types, occasions, and usage scenarios.
- Balance trends with practicality and individual comfort.
- Offer honest, respectful, and confidence-building guidance.
- Assist with fittings, trials, coordination, and styling tips.
- Act as the customer’s single point of contact across the store.
- Coordinate with brand staff and store teams to ensure a smooth experience.
- Introduce customers to relevant brands, collections, and new discoveries.
- Support store events, styling sessions, curated appointments, and private shopping experiences.
- Build long-term relationships with customers through trust and service quality.
- Encourage repeat visits through memorable experiences and personal attention.
- Capture customer preferences to enable better future styling sessions.
Requirements & QualificationsFormal education in Fashion, Styling, Design, or related disciplines is mandatory
- (NIFT, fashion schools, design institutes, or equivalent programs preferred.)
- 1–4 years of experience in:
- Personal styling, fashion retail, luxury retail, concierge services, or clienteling roles.
- Proven experience in:
- Styling real people (not just mannequins or visual merchandising).
- Understanding body types, skin tones, personal tastes, and lifestyle contexts.
- Delivering premium, relationship-led service.
- Strong aesthetic sense with a people-first mindset.
- Excellent communication, presentation, and interpersonal skills.
- Naturally warm, poised, and detail-oriented personality.