About the role
Pet Groomer - Job Description
We’re looking for a pet groomer to join our passionate team at Cessna Lifeline Veterinary HospitalGrooming Salon. This is a great opportunity for someone who’s an animal lover and ready for the insand outs of grooming. The ideal candidate is hardworking, customer service–oriented, and patientwithbothpets andpeople.
·Deliver outstanding customer
service to pet owners by executing style requests,communicatingclearlyandhonestly,andbringingapositiveattitudetoworkeachday
·Provideexemplarycosmeticcareforpets,beinggentleandpatientwithanxiousanddifficultanimals
·Protectthebestinterestsofourcustomersandtheirpets,notifyingownersofanyconcerns,includingskinabnormalities,earinfections,ticks,andfleas
·Helpourorganizationcontinuetogrowbyformingfruitfulrelationshipswithcustomersthatresultin repeat visits
·Cleanandfreshenpethairbywashing,shampooing,andconditioningit
·Shave,trim,andstylepethairaccordingtotheowner’spreferences
·Maintainoverallpethygienebyclippingnails,brushingteeth,andcleaningears
·Maintainacleanworkstationbysanitizingandsweepingbeforethearrivalofeveryclientandattheend ofeveryworkday
·Adviseownersonat-homecaretipsandbestpracticesfortheirpets
1.Professionalcertification/CertificateinGrooming
2.Experienceinpetgrooming
3.Experienceincustomerservice
4.Experiencewithanimalsinaprofessionalcapacity
·Demonstratedpassionforanimals
·Soundunderstandingofanimalbehaviour.
·Abilitytoworkcomfortablywithanimals,includinganxiousones
·Abilitytostandforatleasttwohoursandtoliftheavypets
·Willingnesstolearnnewskillsandtechniques
·Well-developedverbalcommunicationskills
·Excellentattentiontodetail
·Exceptionalcustomerserviceskills
PetGroomerResponsibilities/KPI’s:
1.Clean,cut,trim,shampoo,andrinsepets,includingbathingandhandlingdogs,cats&exoticpets
2.Demattinganddetanglinghairasrequired
3.Bathing,conditioning,anddryingpets
4.Trimmingpets’nails,brushingtheirteeth,andcleaningtheirears
5.Analsacemptying&cleaning
6.Groomingandstylingpetsaccordingtopetowners’instructionsorstandardgroomingstyles
7.Accommodatingspecialrequeststhatpetownersmayhave
8.Identifyinghealthissuesinpets,suchasearinfections,skinconditions,ortoothdecay,andinformingpet ownersof theseobservations
9.Ensuringthatallpetsaresafeduringthegroomingprocess
10.Keepallgroomingtoolsproperlystored,cleananddry,sanitized,andreadyforuse
11.Routinecleaningofworkbenchtopsandareas
12.Assist/Recommendingsuitablegroomingproductstopetowners
13.Maintainingcomplianceatallareasofwork
14.PerformotherdutiesasassignedbytheManagement