About the role
The impact that you will be makingAssociate AI Success Consultant is the functional powerhouse for post-go-live accounts forMerchandise Planning solutions.You own functional issue resolution, change request delivery, ticket triage & SLA adherence, andmentorship of junior consultants. You are the bridge between planners and Impact Analytics’Agentic AI engine—ensuring solution uptime, usability, and continuous improvement.
What this role entails
- 2-5 years in post-go-live support / functional consulting for supply chain SaaS (BlueYonder, o9, Kinaxis, Anaplan, SAP IBP, etc.)
- Hands-on expertise in Merchandise Financial Planning, Budget Planning Solutions
- Proven ability to configure and debug planning engines (SQL, MDX, data pipelines, simulation)
- Track record of resolving 500+ functional tickets with > 95 % CSAT
- Experience leading change requests end-to-end (Scope → Config → UAT → Deploy)
- Exposure to Agentic AI / autonomous planning agents (o9, Kinaxis, Blue Yonder, etc.)
- Certification in APICS CSCP, o9, Kinaxis, Blue Yonder planning products
- Basic scripting (Python, R) for ad-hoc analytics
- Customer-first communicator – clear, concise, proactive
- Mentorship mindset – patient teacher, process evangelist
- Thrives in high-volume, high-visibility support environments
What lands you in this role
Functional Ownership & Issue Resolution
- Serve as owner for functional tickets (configuration, workflow, data accuracy)
- Diagnose and resolve post-go-live defects in Merchandise Planning modules within SLA
- Validate end-to-end workflows for Merchandise Planning solutions
- Change Request & Enhancement Delivery
- Lead CR scoping, estimation, and configuration
- Deliver platform patches, hotfixes, and minor upgrades with zero downtime impact
- Author functional specs for post go-live enhancements
Customer Communication & SLA Management
- Own daily/weekly ticket updates to customer planners and IT teams
- Host functional deep-dive sessions during QBR prep (root-cause, resolution path,
- prevention)
- Maintain SLAs for system availability and incidents
Team Leadership & Knowledge Transfer
- Mentor Customer Success Consultants on best practices, debugging, and AI-agent tuning
- Build and maintain knowledge repository (KB articles, runbooks, regression test packs)
- Drive internal process improvements based on recurring ticket patterns
What we offer
- An opportunity to work with the best companies globally.
- Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions
- A flat, collegial work environment, with a work hard, play hard attitude
- A platform for rapid growth if you are willing to try new things without fear of failure.
- Remuneration with best in class industry standards with generous health insurance cover
Some of our accolades include:
- Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.
- Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.
- Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.
- Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
- Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.
- Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.