About the role
Position Purpose & Key Responsibilities
• Handle customer claim analysis, coordinate cross-functional corrective actions, and ensure timely problem resolution.
• Lead warranty returns sign-off, conduct product analysis, and submit detailed reports to customers.
• Visit customer sites to address claims, capture customer voice, and strengthen relationships.
• Monitor and manage customer return materials including disposal, AX software updates, and defect coding.
• Drive effective problem-solving methodologies with internal teams to reduce customer complaints.
• Support the Customer Quality Manager in preparing MIS reports.
• Verify the effectiveness of action plans and ensure timely closure of corrective actions.
• BE Mechanical with 6-8 yrs experience in Customer Quality in Automotive industry.
• Strong communication and customer management skills, with a risk-based mindset and a solid analytical approach.
• In-depth knowledge of IATF 16949 and AIAG core tools.