About the role
Strategic Program Management Define and drive the AI, agentic systems, machine learning, data, and automation transformation strategy for L&D, aligning initiatives with business priorities and evolving customer needs. Lead programs from discovery and architecture through implementation, adoption, and ongoing optimization. Manage dependencies, risks, success measures, and cross-functional delivery. Advanced Analytics & Machine Learning Implement descriptive, diagnostic, predictive, and prescriptive analytics—including machine learning, and agentic AI to uncover skill gaps, forecast learning needs, and measure program impact. Establish data-quality controls and measurement frameworks to evaluate learning effectiveness and organizational capability. Agentic AI & Personalized Learning Design and deploy agentic AI solutions, including autonomous agents, adaptive learning systems, and intelligent tutoring experiences, with appropriate human oversight and operational safeguards. Implement retrieval-augmented generation (RAG), grounding, evaluation, and feedback mechanisms to improve AI response quality and relevance. Document & Speech Intelligence Use Azure AI Document Intelligence to extract, classify, and validate information from structured and unstructured documents. Integrate Azure AI Speech capabilities, including speech-to-text and text-to-speech, into conversational, learning, and accessibility solutions. Develop workflows that convert documents and spoken interactions into searchable knowledge and actionable insights. Cloud Architecture & Application Development Architect secure, scalable Azure solutions using Azure App Service/Web Apps, Azure Functions, Azure Cosmos DB, and supporting cloud services. Develop applications, APIs, AI integrations, and data-processing components using Python and C#/.NET. Design data models, partitioning strategies, and secure access patterns for Azure Cosmos DB. Apply managed identities, role-based access control, secrets management, and monitoring across application environments. CI/CD & Automation Establish and maintain CI/CD pipelines using Azure DevOps, incorporating automated testing, security checks, and controlled deployments. Implement repeatable infrastructure and environment provisioning using infrastructure as code. Automate business and technical workflows using Power Automate, Azure Logic Apps, Azure Functions, and scripting. Improve delivery efficiency and operational reliability through reusable components and automated processes. Continuous Improvement Use real-time feedback, telemetry, and analytics to iterate on program and solution design. Monitor solution performance, reliability, adoption, and cost, ensuring sustained value in a fast-changing environment. Stakeholder Engagement Translate technical insights into clear recommendations for non-technical audiences. Collaborate with business leaders, subject-matter experts, engineering teams, and learning professionals. Foster a culture of data-driven decision-making and shared accountability for outcomes. Responsible AI & Change Management Champion fairness, transparency, privacy, security, and accessibility in AI-enabled learning and knowledge systems. Establish appropriate evaluation, human oversight, and governance for agentic AI solutions. Master's Degree or equivalent 10+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 12+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education OR equivalent experience. Demonstrated experience in technical program/project management, learning and development, knowledge management, customer success, or a related technical role. Experience leading cross-functional initiatives and translating business requirements into technical solutions and measurable outcomes. Azure AI: Experience building AI-powered applications using Azure AI services, including Azure OpenAI and Azure AI Foundry, with an understanding of agentic workflows, RAG, evaluation, and responsible AI. Azure AI Document Intelligence: Experience implementing document extraction, classification, and validation workflows. Azure AI Speech: Experience integrating speech-to-text and text-to-speech into applications or automated workflows. Azure App Service/Web Apps: Experience developing, deploying, securing, and monitoring web applications and APIs. Azure Cosmos DB: Experience with NoSQL data modeling, partitioning, querying, and secure application persistence. Python and C#/.NET: Proficiency in developing APIs, AI integrations, data-processing components, and automation. CI/CD: Experience implementing build, test, and deployment pipelines using Azure DevOps. Automation: Experience automating workflows using Power Automate, Azure Logic Apps, Azure Functions, and scripting. Working knowledge of source control, automated testing, API integration, cloud security, and operational troubleshooting. Ability to explain technical concepts to non-technical audiences and influence decisions across organizational boundaries. Ability to balance strategic program leadership with hands-on technical execution. Bachelor or Master's degree or equivalent advanced experience in a relevant discipline. Significant experience delivering enterprise-scale AI, learning, knowledge-management, or digital-transformation programs. Experience with Azure Machine Learning, model deployment, and MLOps practices. Experience implementing AI evaluation, prompt/version management, monitoring, and governance practices. Experience provisioning cloud infrastructure using Bicep, Terraform, or Azure Resource Manager templates. Familiarity with enterprise data governance, privacy, accessibility, and security requirements. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *