Platform Manager

We are excited to find a highly engaged engineer who is obsessed with technology and wants to be a part of a world-class platform SRE team. Shell Recharge Solutions engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

Responsibilities:

• Ensure system reliability, uptime, and performance of the global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies on a 24/7 basis.
• As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to the duty schedule).
• Deliver on change and releases like firmware changes and drive insights and intelligence back into testing processes and tech discussions with the wider organisation.
• Successfully deliver and project manage first-time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
• Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimisation.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off-hours or weekends if required.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 14+ years of experience as a Site Reliability Engineer, DevOps/ TPM role.
• Proven experience in DevOps, SRE or TPM (Technical project manager) with IoT or connected devices-based platforms.
• Experience with incident management and on-call best practices.
• Excellent analytical and problem-solving skills with a proactive mindset.
• Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc. ).
• Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2 S3 RDS, Lambda).
• Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
• Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call.
• Engineers and support teams. This role may involve EU or US time-zone shifts based on business requirements.