About the role
· Responsible for the primary point of contact for Teamcenter / 3DEXPERIENCE ENOVIA PLM and CAD user support, managing incoming tickets and ensuring timely resolution of issues within defined timeline.
· identify the root cause of problems and implement effective solutions, coordinating with other technical teams (L2) when necessary.
· Monitor support requests in, track incidents, and escalate complex issues to higher-level technical experts.
· Maintain detailed support documentation to help users to resolve common issues and improve the overall efficiency of the support process.
· Collaborate with the engineering and IT teams to enhance system performance, address recurring issues, and implement preventive measures to reduce downtime.
· Good knowledge on engineering fundamentals, Product development process, product design, manufacturing process.
· Strong understanding of Change management, engineering release process.
· Know the business requirements and functionalities development process accordingly.
• Good knowledge on key functionalities of PLM (Part attribute, EBOM, CADBOM, MBOM, etc.)
· Collaborate with Global PLM network and work as a key point of contact for site.
· Support new features, improvement ideas, identifying new opportunities on integrating key features/functions,
· propose value added enhancement, results adding new functionality to existing system for improve efficiency of existing process.
· Perform UAT, Run test cases and report bugs/issues.
· organize training to end users and awareness sessions on key KPIs and Knowledge sharing sessions.
- Knowledge of PLM Business requirement gathering
· Hands-on experience in the field of PLM- L1 Support Teamcenter / 3DEXPERIENCE ENOVIA from Automotive domain
· Good knowledge on CAD tools like CATIA V5 / UG NX / CREO
· Good knowledge on PDM & PLM Systems (3D Experience Enovia/ Team center)
· Should possess knowledge of Business Rules / guidelines / standards related to part management on PLM System.
· Strong problem-solving skills, resolving issues from an end user perspective.
· Excellent communication and presentation skills.
· International mind set, ability to work with international customers.
· Good knowledge on MS excels, MS word, MS PowerPoint.