About the role
DUAL MANDATE 1. Operations & PMO — Delivery tracking, SLA governance, escalation coordination, and cross-service workflow oversight 2. MIS Capability — Structured reporting, data consolidation, and operational dashboards for internal and client-facing use PROFILE • Graduate with 1–3 years in operations, project coordination, or MIS reporting • Advanced Excel proficiency; strong documentation and communication skills • Prior exposure to publishing or editorial services is an advantage