About the role
Responsibilities:
- Assist Portuguese-speaking passengers with travel packages, flight reservations, and itinerary planning.
- Manage bookings efficiently using the GDS Amadeus system.
- Provide expert advice on airline services, cancellations, and refunds.
- Develop sales strategies and promotional techniques to increase revenue.
- Handle customer inquiries and passenger escalations professionally while delivering excellent service.
Requirements:
- Language Proficiency: Strong Portuguese command (B2, C1, or C2 level fluency).
- Technical Skills: Experience with GDS Amadeus and flight reservation systems is advantageous.
- Background: A background in Hospitality or Tourism is an advantage.
- Flexibility: Willingness to work in a 24x7 rotational shift environment with rotational days off.