About the role
Job Description:
• The Level 3 Microsoft 365 Support Engineer role is responsible for the administration of Office 365 cloud-based services.
• Directly support Microsoft 365 services in an Azure-hosted solution.
• Resolve escalated support tickets and requests.
• Provide Level III support for SharePoint Online, Power Apps, Power Automate and Power Virtual Agent
• Assist customers with minor service requests for SharePoint site and Power Platform flow/app development.
• Assist with large-scale tenant to tenant and On-Prem to Online migrations.
• Create and maintain technical documentation.
• Develop, support and train Level 2 engineers to help resolve Level 2 Office 365 issues.
• Strong customer service skills.
• Performs related duties as assigned.
Any Degree
Skills required to contribute:
We’re looking for someone with:
• Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent experience.
• 6-10 Years of progressive experience.
• In-depth knowledge of M365 related services and experience is a must. .
• Expert understanding of SharePoint Online , on premises, administration/features.
• SharePoint hybrid and migration
• Experience with Power Platform Tools (Power Apps, Power Automate cloud/Desktop, PVA, Power Pages) administration.
• Experience with Azure DevOps is a plus
• Solid understanding of ITIL/ITSM best practices.
• Experience with Email archiving/retention solutions a plus.
• Ability to work independently and as part of a team.
• Certifications in this field are a plus.
• Ability to “look forward” and prepare for future incident resolution.
• Strong analytical and problem-solving skills and detail oriented.
• Good interpersonal skills; effective team player.
• Ability to prioritize workload and consistently meet deadlines.
• Strong organizational skills; attention to detail.
• Experience using with ServiceNow is a plus.