About the role
- Design and develop PowerShell scripts for:
- Auto-healing desktop issues (Windows OS, Outlook, Teams, application failures)
- Network issue remediation (connectivity, DNS, VPN, latency issues)
- Implement self-healing / auto-remediation workflows for proactive issue resolution
- Work with One Engine platform to:
- Orchestrate automation workflows across distributed environments
- Enable RPA-driven desktop automation use cases
- Develop reusable automation modules for incident prevention and remediation
- Use PowerShell App Deployment Toolkit (PSADT) for application packaging, installation, and deployment
- Integrate scripts with ITSM tools (e.g., ServiceNow) for automated ti cket resolution
- Ensure automation solutions are scalable, secure, and production-ready
- Perform testing, debugging, and optimization of scripts
- Document automation workflows, scripts, and configurations
- Continuously enhance automation coverage and improve system efficiency