About the role
Own customer delivery commitments and business outcomes.
Establish delivery governance frameworks and review mechanisms.
Ensure successful delivery of projects within scope, budget, and timelines.
Drive customer satisfaction and long-term client relationships.
Manage delivery risks, escalations, dependencies, and mitigation plans.
Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.
Drive account mining, upselling, and cross-selling opportunities.
Monitor portfolio financials including revenue, margin, utilization, and forecasting.
Build high-performing delivery teams and leadership pipelines.
Ensure compliance with quality standards, security policies, and organizational governance.
Sponsor innovation, automation, and continuous improvement initiatives.
Participate in executive steering committee meetings and customer governance reviews. Qualifications: BACHELOR OF TECHNOLOGY