About the role
As a Pre-Sales Solutions Consultant, you will be a crucial member of our team, responsible for driving product adoption and revenue growth by providing technical solutions to address business issues. You will be working closely with our sales and product team, and directly with clients to deliver exceptional results. Responsibilities: 1. Understand customer needs and requirements and assist in the development of suitable solutions. 2. Collaborate with sales team to understand customer requirements, to promote the sale of company products, and to provide sales support. 3. Prepare and deliver technical presentations explaining products or services to customers and prospective customers. 4. Develop and deliver product demonstrations, and represent the product to customers and at field events such as conferences, seminars, etc. 5. Respond to functional and technical elements of RFIs/RFPs. 6. Convey customer requirements to Product Management teams. 7. Develop and maintain excellent relationships with all our clients, ensuring a high level of customer satisfaction. 8. Recruit, train, and manage staff for effective functioning and ensure the maintenance of a safe and secure work environment. 9. Implement systems, policies, and procedures to ensure effective functioning of the team. 10. Maintain customer response operations by establishing work schedules, assigning employees, and providing back-up. 11. Maintain quality service by establishing and enforcing standards, training representatives, monitoring calls, surveying customers, and evaluating outcomes.