About the role
What You'll Do
- Lead solutioning for RFPs and RFIs, including architecture, scope, effort estimates, and commercial inputs.
- Run discovery workshops to understand the client's business goals, current landscape, and pain points.
- Design end-to-end retail solutions across platforms, integrations, and business processes.
- Deliver compelling demos, orals, and solution presentations that win deals.
- Build proposals, SOWs, and pricing models with sales and delivery leadership.
- Handle deals through qualification, solutioning, negotiation support, and handover to delivery.
- Create reusable accelerators, POCs, and pitch assets.
- 12+ years in technical domain, with at least 4 years in client-facing pre-sales.
- A proven record of winning deals, including RFP ownership, orals, and deal shaping.
- Strong experience and hands-on architecture experience across the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, B2C & B2B Commerce (Lightning), Salesforce OMS, Loyalty Management, Data 360, and Agentforce and MuleSoft.
- Strong grasp of retail processes: omnichannel, fulfillment, inventory, returns, and marketplaces.
- The ability to estimate effort and build credible commercial models.
- Excellent storytelling, presentation, and executive communication skills.
- Any Architect certifications.
- Exposure to AI in retail