Presales Engineer

As a Pre-sales Engineer, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of Shield's solutions both pre and post-sales. You will work closely with various teams both internally and externally to provide white-glove service and support, such as technical and solution consultancy and quick troubleshooting.

Responsibilities:

• You will drive and own the POC as a technical SPOC, including implementation and onboarding as a pre-sales engineer.
• You will be responsible for providing demos of Shield capabilities along with the Sales counterpart and able to customise or data model the demo according to the client's use case.
• You will act as a liaison for technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes
• Act as the face of the company to the clients to maintain the existing relationship and continue to build the relationship with strong trust and create value accordingly.
• Work closely across the different teams in Shield to provide prompt and professional troubleshooting for any technical challenges faced by clients.
• Ability to stand in the client's shoes and dedication to drive a high level of client satisfaction while keeping the company's integrity and sanity.
• Perform regular technical account reviews, product training, and on-site visits to provide insights and analytics for clients.
• Assist clients in optimising the overall solution to make customers successful using Shield solutions and ensure long-term success.
• Be the trusted technical and solution advisor to our clients.
• Seek and work with the Shield product and engineering teams to manage clients' feature request prioritisation.
• Proactively advocate for Shield's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

Requirements:

• Minimum Bachelor's degree in Computer Science, Computer Engineering or a related field.
• Overall 4+ years of experience in total, with a minimum of 3 years of client-facing, pre-sales engineering, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS/payments/ Mobile industry.
• Handson experience in SDK implementation is a plus.
• Hands-on experience or good knowledge of HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL.
• Strong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end.
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment.
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audiences.