About the role
Lead frontline sales teams and drive inbound commercial presales performance, sales culture, operational KPIs, content readiness, and corrective action planning across the assigned line of business.
Responsibilities:
- Drive a winning sales culture and motivate teams to meet or exceed goals.
- Manage direct sales and, where required, lead-generation motions.
- Track sales performance in the required cadence and implement corrective action plans.
- Present business reviews with Microsoft and share sales performance insights.
- Partner with operational leads, trainers, coaches, and SMEs to capture customer insights and share with Microsoft.
- Review individual agent performance by channel and optimise outcomes.
- Coordinate training, coaching, content updates, incentive models, process communication, and document control.
Requirements:
- Proven inbound commercial sales management experience, preferably in outsourced, IT, or call centre environments.
- Experience managing sales and/or lead-generation teams delivering or exceeding targets.
- Change-agent mindset and ability to drive sales culture evolution.
- Strong analytical, problem-solving, verbal, written, and organisational skills.
- Ability to work with minimal guidance, adapt quickly to change, and operate under pressure.
- Relevant college degree preferred, though suitable experience may substitute.
- Strong cultural awareness; strategic thinking; innovation focus; close attention to detail; CRM/sales tool understanding.
Indicative Success Measures:
- Team sales results, lead quality, corrective action effectiveness, agent performance improvement, customer satisfaction, training adoption, content accuracy, and business review quality.