About the role
Key Responsibilities :
- Establish, maintain, and enhance relationships with customers, internal stakeholders, and the vendor community
- Lead and facilitate committees on behalf of customers, ensuring alignment with business objectives
- Act as the primary point of contact for both new and existing vendors, addressing inquiries and concerns
- Engage with vendors to discuss product offerings, pricing structures, and terms, and present insights to customer procurement teams
- Analyze trends, efficiencies, and effectiveness in sales and resource allocation to drive performance improvements
- Prepare and analyze sales forecasts, actual sales results, budget variances, and quarterly business presentations
- Support the sales team by managing contract terms, assisting with brand transitions, and tracking savings initiatives
- Deliver presentations on project updates, business performance, and committee outcomes
- Review pricing outside established parameters and assess new pricing rules for their potential impact
- Analyze third-party industry pricing data and evaluate its implications for the business
- Resolve issues related to inventory surplus, backorders, outstanding invoices, and associated matters
- Collaborate with internal teams to ensure timely communication of resolutions
- Conduct regular meetings with supply chain, materials services, and sales teams to align on objectives
- Work closely with Sales, IS, and Finance to develop, create, and maintain accurate reporting requirements
- Ensure that systems provide reliable and timely data to support decision-making
Expected Outcomes :
- Demonstrated improvement in customer satisfaction through effective relationship management and issue resolution
- Accurate and actionable sales forecasts and budget analyses contributing to informed business decisions
- Enhanced efficiency in sales processes and resource allocation, leading to measurable performance gains
- Successful management of contract terms and brand conversions, resulting in optimized savings
- Timely and relevant reporting that supports strategic initiatives across departments
- Effective communication of project updates and findings, fostering collaboration and transparency
- Proactive identification and resolution of pricing and inventory challenges, minimizing disruptions
Required Skills :
- Strong business and financial analysis skills to support the sales organization effectively.
- Experience in sales forecasting, sales results analysis, and budget variance analysis
- Pricing analysis and evaluation of pricing impact
- Ability to review and interpret third-party industry pricing data
- Strong reporting and data analysis skills
- Proficiency in Microsoft Excel and PowerPoint
- Ability to develop and maintain reporting requirements
- Experience working with sales, finance, and IS systems
- Relationship management with customers, internal stakeholders, and vendors
- Ability to lead committees on behalf of customers
- Understanding of contract terms and support for brand conversions
- Ability to track savings and commercial projects
- Capability to measure sales trends, efficiencies, and resource utilization
- Ability to collaborate cross-functionally with Sales, IS, Finance, Supply Chain, and Materials teams
- Ability to work in US-aligned time zones
Communication Skills
- Strong verbal and written communication skills
- Ability to present findings and recommendations to sales management
- Ability to conduct meetings with vendors and procurement teams
- Capability to host weekly cross-functional meetings
- Ability to communicate issue resolution clearly and timely
Good to have :
- Experience in healthcare or medical distribution industry
- Exposure to customer procurement or value analysis processes
- Experience supporting sales organizations in large enterprises
- Experience working in a shared services or offshore support environment
Qualifications (Skills/Competencies) :
- Strong customer management skills, with a proven ability to build and maintain relationships.
- Proficient in SAP and advanced Excel, with a solid understanding of financial reporting and analysis.
- Expertise in inventory management and pricing strategies.
- Demonstrated analytical thinking and problem-solving capabilities.
- Excellent communication skills, both written and verbal, with a focus on customer understanding and teamwork.
- Adaptable and responsible, with a strong commitment to meeting deadlines and achieving results.