About the role
Background and Context Banking has evolved through the ages from branch banking in the 1990s to smartphone led mobile banking currently and moving to hyper personalized, contextual banking over the next few years.
GenZ customers need instant gratification, hyper personalized experiences, high convenience and perks, instant access to data and transparency in a highly secure environment. This is leading to disruption by new players globally providing a better customer experience, faster response time and modern technology.Turbo is an initiative to launch a fully Digital Bank that brings togethers the strengths of the bank along with 100% digital onboarding, intuitive user experiences and digital self-serve led customer support
VisionTurbo is a dynamic digital banking solution that caters to customers’ financial needs throughout their banking life cycle and is bundled with unparalleled benefits. We see Turbo as the future of banking. Turbo offers various salient features such as First ever Do-it-Yourself instant account, Grow your money that allows customers to save, manage, set goals and get rewarded. It's a complete digital solution that is safe and secure. Turbo comprises Bank account, Virtual debit card and Virtual credit card.
Turbo guiding principles / tenetsTurbo is designed on the guiding principles to enhance and offer a delightful customer experience.
Zero Touch / Instant Issuance processes- Minimize and discourage branch interface.- Acceptance at all online and physical merchants even without physical cards - The product works offline i.e. without internet connectivity on the customer’s phone during a transaction- Digital led and self serve customer support- Minimize Operations and build automated digital flowsBuild product based on user transactions and digital journey trackingWhat is the Job like?