About the role
Role: - Application Support & Observability
Who are we looking for?
A fresher level training with DevOps and basic cloud concepts for one of our biggest client in banking domain. The Individual should be passionate about technology, willing to work in application support on cutting edge technology applications.
Technical Skills:
- A techie with strong understanding/knowledge in Linux, Middleware, Oracle, Db2.
- Working knowledge of Python, with the ability to develop and maintain scripts for task automation, data processing, diagnostic checks, API integration, monitoring enhancements, and reduction of repetitive operational effort.
- Knowledge of Athena Observability setup and administration, including application and infrastructure monitoring onboarding, telemetry configuration, dashboard creation, and threshold setup, validation of monitoring coverage, troubleshooting, and ongoing operational support.
- Knowledge of Zelos monitoring, including onboarding and configuration of monitoring components, service and environment health checks, dashboard and review, issue diagnosis, tuning, escalation support, and integration with incident-management and application-support processes.
- Good Communication, verbal & written.
- Ability to issue analysis execute commands, quires document new issues helps us reduce resolution time, ability to find root cause create knowledge base should have experience & functional knowledge on baking applications.
Process Skills:
- Capable of analyzing requirements and troubleshoot applications issues and implement break fixes as per defined SLA’s.
- Good understanding of basic ITIL concepts.
Behavioral Skills:
- Resolve technical issues by implementing breakfix.
- Interact, co-ordinate with different teams and get the issue resolved on priority.
- Aggressive follow up, proper escalation matrix keep updating the stakeholders on the status on priority issues.
- Train and coach members of project groups to ensure effective knowledge management activity.
- Ability to work in 24X7 which includes night shifts.
Certification:
Not a mandate.
About Mphasis:
Mphasis applies to next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.