About the role
This role is based in Bengaluru, India.
Our global Product Design team advances this vision through quality, inclusive design. We're passionate about designing an equal, fair, and accessible platform that's modern, engaging, and responsible.
If you thrive on turning complex, console-style admin experiences into intuitive, self-service products that cut support volume and customer effort at scale, this is your platform.
Designers are strategic partners, from product innovation and planning to launch
Work and learn with passionate, talented, and supportive people
We work on both consumer and enterprise products and encourage team rotation, so you can stay engaged and keep growing
We're equipped with the best design tools in the business, including Figma, Principle, and Miro
You will partner and collaborate closely with product management, engineering, user research, UX writing, data science, and field/support teams across multiple lines of business. Designing for the world's workforce takes a diverse, empowered team — come be a part of ours.
Responsibilities:
Partner with product, engineering, and business stakeholders to translate ambiguous, cross-functional problems into clear design strategy and actionable roadmaps
Lead growth-oriented design experimentation aimed at reducing customer effort and support case volume while increasing self-service adoption
Build and evolve scalable design systems and patterns that support rapid, consistent expansion of admin experiences across surfaces
Mentor and provide design guidance to other designers on the team, raising the craft and strategic thinking of the broader design organization
Effectively communicate and evangelize design vision and decisions to cross-functional partners and senior leadership to drive alignment and execution
Application Requirements:
To be considered for this position, you must include your portfolio, website or other samples of work.
Basic Qualifications:
Bachelor's degree in Graphic Design, Design Communication, Human-Computer Interaction, Interactive Design, Visual Communications, or related field, or equivalent combination of education and experience
Experience in the product development lifecycle from conception to launch, including shipping products at scale
14+ years of UX industry experience, with demonstrated experience designing complex, enterprise-grade, or admin/console-style products
Preferred Qualifications:
Strong experience in providing vision and guidance that helps shape the future of the business; subject matter expert who leads design across multiple products and business areas
Exceptional ability to influence other product areas across the organization and drive strategy and vision across the business area
Exceptional ability to deliver design solutions that grow the business area and create new value for members/customers, including measurable reductions in customer effort and support volume
Mastery in solving unstructured problems that have many dependencies and may have lengthy timelines; seeks out ambiguity and transforms it into effective, actionable plans
Have led strategic growth experimentation with cross-functional or cross-product impact
Experience designing complex admin consoles, identity/access management or self-service platforms at scale
Exceptional ability in visual communication
Suggested Skills:
Product and System Thinking
Design Strategy
Visual Design
Interaction Design
Storytelling and Leadership
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