About the role
Possesses product judgment and consistently identifies the highest-impact problems to solve.
- Quickly understands customer workflows and uncovers root causes rather than reacting to feature requests.
- Balances customer value, business impact, technical feasibility, and long-term product strategy.
- Makes sound prioritization and investment decisions in ambiguous environments.
- Knows what not to build, making thoughtful trade-offs between customization, configuration, and core platform capabilities.
- Simplifies complex problems into elegant, scalable product solutions.
Designs products that solve classes of problems not individual customer requests.
- Recognizes common patterns across customers and translates them into reusable platform capabilities.
- Distinguishes what should be configurable, productized, or customer-specific.
- Thinks beyond individual features to build scalable workflows, reusable services, and extensible product foundations.
- Considers downstream impacts across customer experience, engineering, operations, compliance, and long-term maintainability.
- Every implementation should strengthen the platform and reduce effort for future customers.
Thrives in ambiguity and can take ideas from concept to production.
- Creates clarity where none exists.
- Moves quickly while maintaining a high quality bar.
- Takes ownership from discovery through execution.
- Learns rapidly from customer feedback and continuously improves the product.
- Balances startup speed with enterprise-grade quality.
Partners deeply with Engineering to solve technically complex product challenges.
- Comfortable discussing APIs, integrations, data models, system boundaries, permissions, and deployment considerations.
- Writes clear product requirements and technical specifications that reduce ambiguity and accelerate execution.
- Understands engineering trade-offs and helps teams make sound product decisions.
- Influences architecture through strong product thinking while balancing scalability, maintainability, and execution speed.
Treats customer deployments as opportunities to improve the product not simply deliver projects.
- Works directly with enterprise customers to understand operational workflows and business goals.
- Navigates enterprise environments with legacy systems, compliance requirements, and organizational constraints.
- Converts implementation learnings into reusable platform capabilities.
- Measures success through customer adoption, operational improvements, and measurable business outcomes.
- Builds alignment across Product, Engineering, Design, Customer Success, and Leadership.
- Produces clear product requirements, decision records, workflow diagrams, and rollout plans.
- Communicates complex ideas clearly to both technical and non-technical audiences.
- Raises the quality bar through thoughtful product reviews, mentoring, and cross-functional collaboration.
- Establish outcome-driven metrics for adoption, operational efficiency, quality, and customer value.
- Use product analytics, customer feedback, and operational insights to continuously improve product decisions.
- Champion a culture of experimentation, learning, and measurable impact.
- 10+ years of Product Management experience building enterprise SaaS, platform, or workflow-driven products.
- Proven success leading complex, cross-functional initiatives from concept through production.
- Experience building technically sophisticated products involving APIs, integrations, data-intensive workflows, or automation.
- Demonstrated ability to influence product strategy and engineering direction without direct authority.
- Experience partnering directly with enterprise customers throughout product discovery, implementation, or deployment.
- Experience building products for regulated industries such as Mortgage, Financial Services, Lending, Insurance or Healthcare.
- Experience with AI-enabled products, workflow automation, or intelligent decision-support systems.
- Have exceptional product instincts and systems thinking.
- Enjoy solving ambiguous, high-impact problems.
- Naturally think in platforms and reusable capabilities rather than individual features.
- Can comfortably bridge customer problems and technical solutions.
- Balance speed, quality, and long-term product strategy.
- Raise the bar for product thinking across the organization through influence, execution, and sound judgment.