About the role
• Lead and stabilize the global End‑User Factory operating model in GSC India in alignment with Group EUF strategy.
• Build and execute a roadmap for decommissioning high‑risk EUCs, prioritizing VBA macros and non‑compliant assets.
• Drive large‑scale adoption of automation, low‑code platforms, and Microsoft 365 Copilot to improve productivity and reduce operational risk.
• Design and implement a robust methodological framework for low‑code and EUF developments with IT‑grade governance.
• Promote reuse of scalable components and harmonized development standards across DAI/EUF.
• Extend EUF scope to additional Business Units and Support Units beyond DFIN in coordination with Group stakeholders.
• Ensure compliance with regulatory expectations, supervisory recommendations, and internal control standards.
• Contribute to Group efficiency, budget discipline, and operating‑model optimization initiatives.
• Build cross‑hub execution capability and ensure effective collaboration with global EUF teams.
• Lead, mentor, and develop multidisciplinary teams across automation, data, AI, and process engineering.
• Foster a performance‑driven, ethical, and inclusive culture aligned with Group values.
• Act as senior escalation point for EUF activities delivered from GSC India.
• Engage with senior stakeholders across DAI, CFT, IT, Business Functions globally.
• Drive capability building through structured learning, certifications, and succession planning.
• Reduction in high‑risk EUCs and successful execution of EUC decommissioning roadmap.
• Adoption of EUF semi‑industrial pattern and low‑code governance framework.
• Measurable productivity gains through Copilot and automation adoption.
• Successful onboarding of new BU/SU under EUF governance.
• Strong audit, regulatory, and stakeholder outcomes.