About the role
Role
Associate (BPO /1/2)
Profile
Non-Voice
Required Qualification
- Graduate
Job Experience (duration)
1 – 5 Years
Desired Experience (domain)
Insurance
Required Skillset
Details
Domain related
Relevant experience with Property & Casualty Insurance - Personal lines/Commercial Lines
Experience in managing Claims Admin and support work
Knowledge of the insurance principles and applied experience
Adapt in interpreting information provided by the agency and client
Ability to comprehend scenarios related to the transaction
Abilities
Ability to adapt in pressure situations and multitask whenever required
Approach feedback with an objective to improve and learn
Eye for details and constructive approach to resolve any issues related
Ability to identify improvements in the process
Ability to contribute in process improvement engagements
Quality focused approach in dealing with tasks assigned
Efficient handling of work and focused on delivering outcomes in a time bound process
Soft Skills
Good communication skills – Written and Interpretation
Eye for detail
Computer related sills
Should have a working knowledge of computer basics (Word, Excel and PPT)
30 wpm + typing speed
Responsibilities
Processing of Claims support tasks
Adherence to standard operating procedures to deliver quality outcomes
Completing assigned targets within stipulated time
Contribute to process improvement initiatives
Completion of ad-hoc tasks assigned by the leaders
Qualifications: BACHELOR OF COMMERCE