Process Coordinator

Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated.

The role will primarily support non-technical functions including:

·Marketing

·HR

·Customer Success

·Operations

·Sales

·Other departments as required

·Understand SOPs, checklists and agreed processes.

·Verify whether teams are following them.

·Identify missed steps and delays.

·Follow up with responsible team members.

·Identify where actual execution differs from agreed processes.

·Understand the reason for deviation.

·Ensure important deviations remain visible.

·Escalate repeated or significant non-compliance to the Founders.

·Capture decisions, actions, owners and due dates.

·Update relevant Zoho activities.

·Follow up on overdue actions.

·Escalate repeated delays.

·Review whether activities are being properly maintained.

·Identify missing or overdue updates.

·Follow up to maintain process discipline.

·Identify repeated process weaknesses.

·Flag unclear ownership, unnecessary steps or recurring deviations.

·Share improvement observations with management.

·2–3 years Process Coordination / Operations / PMO / Process Compliance experience.

·Strong attention to detail.

·Excellent follow-up.

·Professional, soft-spoken communication.

·Ability to work across departments.

·Comfortable escalating non-compliance.

·Strong ownership.

The person should be:

People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.