Process Lead - P2P OCR Management

Responsibilities:

• Lead daily OCR Management delivery, including workload allocation, priority management, timeliness, accuracy, and exception governance.
• Own adherence to agreed OCR processing and corrected-field/document accuracy metrics and ensure clear numerator, denominator, sampling, and error-attribution discipline.
• Review complex or recurring OCR exceptions and coordinate with Apple process owners, system teams, and downstream AP stakeholders.
• Monitor volume, fallout mix, AHT, productivity, backlog, and quality trends; implement corrective actions and peak-capacity plans.
• Oversee quality sampling, root-cause analysis, and defect-reduction initiatives across system, source-document, and processor-attributable issues.
• Maintain approved SOPs, decision trees, knowledge content, control evidence, training, and certification records.
• Lead transition, KT, floor support, and stabilization for changes in invoice populations, OCR rules, or operating procedures.
• Identify standardization, automation, and self-learning opportunities and ensure proposed changes follow Apple approval and change governance.
• Coach 3A processors and provide documented performance input to the overall P2P process lead.

Requirements:

• India: A bachelor's degree in commerce, accounting, finance, business administration, or a related discipline; a postgraduate finance qualification or relevant certification is desirable.
• 7-10 years of experience in accounts payable or P2P operations, including at least 2 years leading OCR, invoice processing, or quality workstreams.
• Demonstrated expertise in invoice-data validation, OCR fallouts, invoice exceptions, quality sampling, productivity management, and root-cause analysis.
• Working knowledge of SAP and OCR/invoice-workflow applications; familiarity with Process Director, analytics/reporting, and automation solutions is advantageous.
• Strong people leadership, operational planning, quality governance, stakeholder management, and written/verbal communication skills.
• Ability to translate SLA/KPI definitions into controlled daily operations and to maintain clear boundaries around Apple-retained policy and system decisions.