Process trainer

·Design and deliver end-to-end HRO domain training programs covering Hire-to-Retire, Payroll, Benefits, Talent Operations, and Employee Relations.

·Build structured learning paths for different career stages (entry-level, lateral hires, SMEs, leaders) within HRO.

·Support talent development initiatives aligned to delivery excellence, transformation readiness, and client expectations.

·Partner with delivery and domain consultants to identify capability gaps and prioritize upskilling interventions.

·Develop and maintain doma in curriculum, training materials, case studies, simulations, and assessments.

·Conduct detailed process deep-dives and assessments to ensure training content reflects real-world operations and industry benchmarks.

·Support pre-sales and transformation teams by enabling domain readiness and solution understanding.

·Drive rapid upskilling during new client transitions, scope expansions, and regulatory or process changes.

·Mentor and coach associates and SMEs on domain concepts, best practices, and problem-solving approaches.

·Embed continuous improvement, quality, and compliance mindset through training interventions.

·Collaborate with KM teams to convert tribal knowledge into structured learning assets and reusable content.