About the role
Primary Responsibilities:
· Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
· Build extensive business and application knowledge required for supporting client facing applications.
· Diagnose and resolve application issues to ensure optimal performance and usability.
· Develop automation to reduce toil, improve efficiency and eliminate customer impact.
· Provide root cause analysis with recommendations for improvements.
· Interface with Developers to drive application fixes with right business justification.
· Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
Required Skills:
· Strong coding/scripting skills: Python / Perl / Shell (Any Two).
· Strong debugging and problem-solving skills.
· Understanding of Distributed Systems.
· Understating of Database Concepts, SQL Queries and Database Performance.
· Experience working with application Monitoring/Alerting Tools (Splunk, AppDynamics, Elastic Search etc.).
· Understanding of schedulers (Autosys, Control M etc.).
· Experience in building and maintaining Production and/or Non-Production environments.
· Experience in development tools (GIT, Jenkins, Ansible, Puppet etc.).
Good to have skills:
· Experience in financial services / products.
Good to have certifications:
· Unix certification Redhat/Linux
· Database certification
· Financial certifications NSE (Capital Market/Equity Derivatives) etc.