Product Manager

We are seeking a Product Manager to lead the development and optimisation of our e-commerce platform. The ideal candidate will drive product strategy, prioritise features, and collaborate with cross-functional teams to deliver seamless shopping experiences that improve customer satisfaction, conversion rates, and business growth.

The candidate will have responsibilities across the following functions:

Product Strategy and Roadmap:

• Define and execute the product vision, strategy, and roadmap for e-commerce initiatives.
• Identify market opportunities, customer needs, and business priorities.
• Translate company objectives into actionable product plans.

Customer Experience:

• Analyse customer journeys and identify opportunities to improve usability and engagement.
• Optimise key e-commerce metrics such as conversion rate, cart abandonment, average order value, and retention.
• Gather and prioritise customer feedback through research, analytics, and stakeholder input.

Product Development:

• Create and manage product requirements, user stories, and acceptance criteria.
• Work closely with engineering, design, QA, marketing, and operations teams throughout the product lifecycle.
• Prioritise features and enhancements using data-driven decision-making.

Analytics and Performance:

• Monitor product performance using KPIs and analytics tools.
• Conduct A/B testing and experimentation to validate hypotheses.
• Generate insights from user behaviour, sales data, and market trends.

Stakeholder Management:

• Communicate product vision, priorities, and progress to stakeholders.
• Align cross-functional teams around product goals and timelines.
• Manage trade-offs between customer needs, technical constraints, and business objectives.

Requirements:

• Bachelor's degree in Business, Engineering, Computer Science, Marketing, or related field.
• 4+ years of Product Management experience, preferably in e-commerce, retail, marketplace, or digital commerce platforms.
• Experience working with Agile/Scrum methodologies.
• Strong analytical skills and familiarity with product analytics tools.
• Experience defining product requirements and managing product roadmaps.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Experience with online retail, marketplace, omnichannel commerce, or D2C businesses.
• Knowledge of payment systems, checkout flows, inventory management, pricing, promotions, or fulfilment processes.
• Familiarity with analytics platforms such as Google Analytics, Mixpanel, or Amplitude.
• Experience with experimentation and personalisation platforms.

Key Skills:

• Product Strategy.
• Roadmap Planning.
• User Research.
• Data Analysis.
• A/B Testing.
• Agile Product Management.
• Stakeholder Management.
• E-commerce Operations.
• Customer Journey Optimisation.
• Prioritisation Frameworks.

Success Metrics:

• Conversion Rate Improvement.
• Revenue Growth.
• Customer Retention.
• Average Order Value (AOV).
• Cart Abandonment Reduction.
• Customer Satisfaction (CSAT/NPS).
• Feature Adoption Rates.
• Time-to-Market.