About the role
● Translate customer needs into user stories through continuous discovery (surveys, interviews)● Leverage empirical and qualitative data to assess feature performance and inform prioritization● Analyze tradeoffs involving customer value, cost, and effort● Proactively seek customer feedback and facilitate product demos for real-time team feedbackDelivery Oversight
● Prioritize work through organized backlog of user stories with clear timelines● Define and communicate acceptance criteria based on business and customer needsTeam Enablement
● Regularly engage with team to provide feedback on work-in-progress and clarify requirements● Coordinate with program management on resourcing and functional expertise● Provide performance management feedback for team members
What You'll Bring● Bachelor's degree in Computer Science, Information Systems, or related technical field—or equivalent work experience● Proven experience leading and scaling high-performing technical teams● Strong communication skills with ability to explain complex technical topics to non-technical stakeholders● Customer-first mindset with passion for delivering outstanding service and value● Experience facilitating requirement discovery sessions to understand business context, user intent, and solution objectives● Experience designing and launching new service offerings that support customer goals● Experience collaborating with development teams on feasibility assessment and UX/change management● Experience building user-facing products● Familiarity with major cloud platforms (AWS, Azure, GCP)● In-depth knowledge of software best practices and frameworks across diverse technical environments● Highly organized and proactive resource management skills● Experience with JIRA or similar project management tools● Preferred experience with AI product and data product development