About the role
Key responsibilities:
• Product Strategy & Execution- Define and manage the roadmap for customer-facing modules and internal tools that support delivery and operations.
- Translate business goals and user needs into structured product features and intuitive user journeys.
- Prioritize features based on impact, dependencies, and stakeholder feedback.
• Cross-Functional Collaboration
- Gather inputs and drive alignment across teams such as Sales, Project Delivery, Legal, Infra, Customer Success, and Analytics.
- Partner with Engineering to deliver high-quality features on time.
• User-Centered Development
- Conduct deep discovery with internal stakeholders and enterprise customers to identify pain points.
- Write detailed PRDs with clear workflows, success criteria, and edge cases.
- Create wireframes or collaborate with the design team to bring concepts to life.
• Platform Thinking
- Build scalable systems that work across geographies, teams, and industries.
- Establish feedback loops to continuously evolve internal and external tools.
• Analytics & Quality
- Monitor platform metrics, customer behavior, and operational performance to identify improvement areas.
- Collaborate with analytics teams to track adoption, identify friction points, and recommend interventions.
RequirementsEducational Qualifications
• Bachelor’s degree in Engineering, Business Administration, Marketing, Computer Science, or related field.
Experience
• 2–4 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer-facing products.
Functional Skills
- Proven ability to write high-quality PRDs and lead cross-functional teams.- Strong systems thinking with experience designing tools that enhance operational productivity.
- Exposure to customer lifecycle workflows, data dashboards, or service automation is a plus.
- Proficiency in JIRA, Figma, Confluence, or similar tools.
Behavioral Skills & Attitude
- Customer-Centric Mindset – Prioritizes customer satisfaction and proactive engagement.
- Proactive Approach – Anticipates issues and takes ownership to resolve them.
- Communication Skills – Communicates clearly and persuasively with stakeholders.
- Interpersonal Skills – Builds strong relationships and fosters trust.