About the role
What you’ll do
Fairground Direct operations
- Keep the pipeline healthy: monitor capacity across the team and coordinate with partners to stay ahead of demand.
- Maintain data quality: make sure everything reaching the team is accurate, clean, and compliant.
- Run day-to-day operations: keep the team organized, staffed, and focused on the right priorities.
- Uphold quality standards: review outcomes for accuracy and make sure results are attributed correctly.
- Support scheduled meetings: resolve issues quickly and escalate when needed.
- Own performance reporting: track key metrics and explain what’s driving changes.
Fairground Data customers
- Own every customer request: respond quickly and clearly across channels, and see each one through.
- Find the root cause: understand what the customer is actually experiencing before you answer.
- Escalate issues cleanly: document problems thoroughly and partner with Engineering and Product until they’re resolved.
- Close the loop: follow up proactively so nothing goes cold on your watch.
What we’re looking for
- 3+ years’ experience in product operations customer success, or a deeply-technical customer-facing team, ideally at a SaaS company
- Excellent communication skills: Ability to convey information clearly and concisely,
- Ownership. You come with “here’s what’s broken and here’s what I did about it,” not just the first half.
- AI fluency. You use AI-native tools daily to speed up your work and automate the repetitive parts.
- Comfort with ambiguity. You loop people in early and do well where the process doesn’t exist yet.