Product Success Manager I - Senior Associate) (Audit)

AboutGrant Thornton INDUS: Grant Thornton INDUS is the in-house offshore center for Grant Thornton US- a member firm of Grant Thornton International, with offices in Bangalore and Kolkata. Our team of over 2,400 professionals specializes in Tax, Audit, Advisory, Operations, and Enabling functions, delivering exceptional client service, and driving excellence across all domains. We are proud to have been recognized as a Great Place to Work® for the last two consecutive years, reflecting our commitment to building a high-trust, high-performance culture. At Grant Thornton INDUS, our people-centric culture is rooted in empowering individuals, bold leadership, and a commitment to providing distinctive client experiences. We foster a transparent, competitive, and performance-driven environment where professionals are given opportunities to contribute to meaningful and impactful initiatives. Our young and dynamic workforce not only excels in delivering business outcomes but also inspires and gives back to the community through generous and impactful service initiatives.

Why Join Grant Thornton INDUS?

• Empowered Environment: We encourage autonomy and bold decision-making at all levels, shaping our future together.
• Significant Contributions: We provide ample opportunities to deliver transformational results and exceptional client service, driving innovation and growth.
• Culture of Excellence: We promote transparency, competitiveness, and a relentless drive to excel.
• Learning Opportunities: We offer diverse, multi-platform learning opportunities for dynamic growth.
• Vibrant Culture: Our open culture fosters diversity, acceptance, engagement, and enjoyment for all.
• Community Impact: We support initiatives that enable employees to make meaningful contributions to society and make a wider difference.

Summary

• As an Product Success Manager 1, you will independently execute adoption, readiness, and enablement activities for a defined set of internal products or capabilities. You will work closely with Product Managers, Product Operations, Change Management, and Marketing partners to ensure that delivered products are understood, adopted, and positioned to deliver their intended business outcomes.
• In this role, you will take ownership of adoption planning and rollout execution, develop and deliver enablement materials, and monitor usage and adoption signals. You will identify risks or gaps that could impact product success and partner with cross-functional teams to drive mitigation, while continuing to deepen your product success expertise within a complex professional services environment.

Responsibilities

• Own adoption and readiness activities for assigned products or capabilities
• Develop and deliver enablement materials, training content, guides, and FAQs to support product rollout
• Coordinate rollout execution and change activities with business and functional stakeholders
• Track, analyze, and report on adoption, usage, and success metrics for assigned products
• Identify adoption risks, readiness gaps, or user friction and partner with Product and Operations teams on mitigation strategies
• Support development of success stories, best practices, and reusable adoption assets
• Partner closely with Product Managers to align delivery plans with adoption and value realization
• Communicate adoption progress, risks, and outcomes with clarity and structure

Education / Professional Experience/ Qualifications

• Bachelor’s degree in a relevant field
• 3–5 years of experience in product success, enablement, change management, customer success, or related roles
• Demonstrated experience executing product adoption, enablement, or rollout activities for internal products or capabilities
• Experience developing and delivering enablement materials, training content, or user communications
• Experience tracking adoption, usage, or success metrics and using data to inform execution decisions
• Ability to identify adoption risks, readiness gaps, or user friction and partner with others to drive mitigation
• Experience working cross-functionally with Product Managers, Product Operations, Change, or Marketing partners
• Strong organizational skills with the ability to manage multiple workstreams simultaneously
• Strong written and verbal communication skills, with the ability to clearly convey status, risks, and next steps
• Preferred:
• Experience supporting adoption of internal or enterprise products in a professional services environment
• Exposure to change management frameworks or enablement methodologies
• Experience supporting product releases across multiple user groups or regions

Grant Thornton INDUS (Full-Time Employee) Benefits:

• Insurance: Group Health, Accidental, and Term Life Insurance for employees (and dependents as applicable).
• Wellness: Employee Assistance Program, Corporate Health Plans, Gym (Bangalore), Wellness Webinars, Health months.
• Work-Life Balance: Hybrid work model, flexible work options for returning mothers.
• Parental Support: Maternity/Paternity leave, daycare facilities, flexible work arrangements.
• Mobility: Secondment opportunities, relocation benefits, internal job postings.
• Retirement: Provident Fund, Gratuity, Leave Encashment, National Pension Scheme.
• Additional Benefits: Women’s security (night transport), home office setup allowance, certification reimbursements, meal cards, appreciation holidays, service awards.

Join us at Grant Thornton INDUS and be part of a firm that values your growth, encourages innovation, and makes a positive impact on the community.We invite you to bring your own self — empowering you with the flexibility, support, and opportunities from day one.