About the role
Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about products, services, pricing, and order status.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Coordinate with Sales, Production, Logistics, and Accounts teams to ensure smooth order processing.
- Maintain customer records and update information in the ERP/CRM system.
- Follow up with customers regarding pending queries, deliveries, and service requests.
- Process customer orders, returns, replacements, and warranty claims as applicable.
- Monitor customer satisfaction and escalate unresolved issues to the appropriate department.
- Prepare customer service reports and maintain proper documentation.
- Ensure compliance with company policies and quality standards while handling customer interactions.