About the role
Mandatory Skills
- Provide L1 production support for 24x7 on corporate
internet banking / CDN / monitoring system related applications.
- To coordinate and support infrastructure maintenance
activities
- To manage implementations of new application releases;
adhering to the best practices of the release management process.
- To work with various partners such as Peer Application
Teams, Infrastructure, Vendors, Security and Change teams, to provide
seamless support for the business.
- To manage Production issues by responding in a timely
manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve
service level & quality.
- Infra 25 x 7 patch service
Qualifications:
- Bachelor’s degree in Computer Science, Information
Technology, or a related field.
- 1-3 years of experience in IT production support,
preferably in banking or financial services.
- Basic understanding of payment systems, transaction flows,
and banking operations is highly desirable.
- Familiarity with ticketing tools and monitoring tools.
- Good problem-solving skills and ability to work under
pressure in a fast-paced environment.
- Strong communication skills with the ability to liaise
effectively across teams.
- Knowledge incident management processes is a plus.
Kindly take note of
the following details for shift work
- 9
hours/ 12 hours shift