About the role
About the Role
The Professional Services Consultant is a hybrid role based out of our Pune offie location. The role works across four areas of PS work, depending on where demand is highest in a given week: helping prospects get value from their free trial, supporting implementation and onboarding, hands-on technical consulting work across integrations and data migrations, and delivering managed admin services to our client base.
Key Responsibilities
Trial & Conversion Support
- Monitor active trial accounts and proactively help prospects reach a meaningful setup milestone before the trial expires
- Provide lightweight, unsolicited setup help — configuration tips, content upload assistance, quick walkthroughs
- Flag high-intent trial accounts to Sales for follow-up
Onboarding & Implementation Support
- Support Activate and Operate implementations the way a Customer Enablement Specialist would — user setup, content configuration, admin training
- Log CEM hours against fixed-fee projects consistent with existing project tracking
- Help customers reach go-live readiness on schedule
Technical Consulting
- Build, configure, and monitor integrations — SFTP, API-based connectors, and Platform Connector (LPC) work
- Support data migration projects, including field mapping and validation
- Custom coding work: CSS and JavaScript for branding, portal customization, and configuration beyond standard options
Managed Admin Execution
- Identify accounts that need help with their administration, establish their managed-admin needs, and help bring customers back on track with their Litmos set up, workflows and processes.
- Document value delivered to support the renewal/upsell conversation the CEM or AE ultimately owns
- Maintain all documentation in Salesforce
What Good Looks Like
- Trial accounts reach a meaningful setup milestone well before expiration, and conversion rate improves against baseline
- Implementation projects supported stay on schedule with clean go-live readiness
- Technical consulting work (integrations, migrations, custom coding) meets the same quality bar as the existing one-time consultant team
- A measurable share of at-risk accounts convert to a paid Managed Admin package at or ahead of renewal
Requirements
Technical
- Working proficiency in CSS and JavaScript for portal customization and branding work
- Experience with API-based integrations and data migration projects
- Comfortable scoping and configuring technical work with the same rigor as a senior consultant, not just executing a checklist
Customer-Facing & Process
- 3–5 years in customer-facing SaaS support, implementation, onboarding, or renewals
- Comfortable working from data signals (usage, engagement, trial activity) rather than only inbound requests
- Familiarity with LMS administration; Litmos experience strongly preferred
- Salesforce Planhat proficiency for logging project hours, gift tracking, and trial engagement
- Understands scope boundaries across all four functions — this role executes and prepares, it does not own customer relationships or make commercial decisions
Salary Range: ₹12,00,000 to ₹18,00,000 plus 10% bonus