About the role
We are looking for a Program Facilitator (delivery operations) to own the end-to-end learner journey and ensure a seamless learning experience. The role focuses on learner engagement, academic coordination, operational excellence, and placement readiness while collaborating with cross-functional teams to maximize learner success.
Responsibilities:
- Own the complete learner lifecycle as the primary point of contact throughout the program.
- Drive learner engagement, attendance, academic progress, and successful program completion.
- Coordinate with mentors and internal teams to ensure smooth delivery of learning activities, projects, assessments, and presentations.
- Deliver an exceptional learner experience by providing timely academic and operational support.
- Conduct learner audits, Last Mile Preparation (LMP), and placement readiness activities.
- Manage end-to-end placement coordination, including mock interviews, interview scheduling, recruiter coordination, feedback management, and follow-ups.
- Collaborate with academic, delivery, operations, HR, and placement teams to improve learner outcomes and placement success.
Requirements:
- Bachelor's Degree in any discipline (MBA preferred).
- Excellent communication and interpersonal skills.
- Strong coordination, stakeholder management, and problem-solving abilities.
- Proficiency in Google Sheets/Excel and CRM/LMS platforms.
- Ability to manage multiple learners, priorities, and cross-functional stakeholders in a fast-paced environment.