Program management associate 1

Location: NIAT Campuses (On-site)Department: Academic OperationsReporting To: Program Manager

The Program Management Associate (PMA) plays a pivotal role within NIAT’s academic operations ecosystem, functioning as a hybrid contributor across execution and program management support. This role is designed for individuals who can effectively manage day-to-day operations while demonstrating the ability to think strategically and contribute to continuous program improvement.

As a PMA, you will ensure seamless academic delivery, enhance student experience, and collaborate cross-functionally to drive operational excellence. This position serves as a strong foundation for career progression into Program Management and leadership roles within NIAT.

• Develop and manage daily and weekly schedules for classes, labs, and assessments

• Coordinate with academic teams to manage session availability on the Learning Management System (LMS)

• Oversee content deployment across LMS environments (Beta, Gamma, Live), including updates and issue resolution

• Track and maintain student data, including attendance, submissions, and engagement metrics

• Execute communication campaigns using tools such as WebEngage for reminders, nudges, and announcements

• Maintain structured trackers, dashboards, and reports using Google Sheets/Excel

• Act as the primary point of contact for student queries, ensuring timely and professional responses

• Facilitate coordination between students, academic mentors, and internal support teams

• Support execution of academic activities including assessments, workshops, placement drives, and campus events

• Ensure smooth on-ground academic operations and student experience

• Collaborate with Program Managers to support planning and execution of academic programs

• Identify operational inefficiencies and recommend process improvements

• Work cross-functionally with academic, product, content, and student success teams to resolve issues

• Support branding initiatives and student engagement activities on campus

• Coordinate with placement and training teams to streamline students’ transition into the workforce

• Bachelor’s degree in any discipline (Business, Commerce, Arts, Science, etc.)

• Proficiency in Google Sheets/Excel (filters, basic formulas, data management)

• Strong comfort with digital tools, dashboards, and LMS platforms

• Excellent verbal and written communication skills

• High attention to detail and strong organizational capabilities

• Demonstrated ownership, accountability, and proactive execution mindset

• Familiarity with AI tools (e.g., ChatGPT) for drafting communication and operational support is an added advantage

• Problem-solving and analytical thinking

• Stakeholder management and collaboration

• Time management and multitasking

• Adaptability in a fast-paced environment

• Structured progression path to Program Manager roles

• Exposure to large-scale academic program operations

• Opportunity to contribute to strategic initiatives and organizational growth

• Long-term pathway toward leadership roles such as Chief of Staff – Program Operations

At NIAT, you will be part of a fast-growing academic ecosystem focused on innovation, student success, and operational excellence. This role provides a unique blend of execution and strategic exposure, enabling you to build a strong foundation in program management and leadership.