About the role
Pegasystems is seeking Client Success Journey Designers with 11-15 years of experience who partner with executives and product/delivery teams to design and realise measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to value, ensuring adoption, satisfaction, and sustained impact.
Responsibilities:
- Champion Pega Blueprint-based Rapid Delivery.
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.
- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realised outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Updates (ESUs), forecasts, and A/R collections).
- Step up to play Scrum Master or a Business Architect role as required.
- Advise on Pegasystems' delivery methodology and how this can be harmonised with a client's methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery.
- Willingness and flexibility to work in shifts to support client time zones.
- Typical Asia-Pacific project work timings are from 7 AM - 4 PM and North America/Europe projects from 1 PM - 10 PM.
- PMP certification (preferred).