About the role
JOB DESCRIPTION
Position Title
Program Manager – Cross Sell
Grade/Level
M3
Department
Sales
Location
Chennai
Organizational Relationships
Position reporting to
Associate Vice President – Cross Sell
No. of Direct Reports
Job Purpose
This role is responsible for generating revenue through building and maintaining healthy business relations with existing customers, ensuring maximum customer satisfaction by achieving delivery & quality norms
Key Responsibilities
Functional Responsibilities
· Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals.
· Use data and analytics to assess program performance, identify trends, and drive continuous improvement.
· Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management.
· Identify risks and issues proactively, and implement mitigation plans to keep programs on track.
· Optimize resource allocation, timelines, and processes to improve delivery efficiency.
· Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes
· Liaison with all Stakeholders – Credit, Risk, Finance, Marketing, Sales, Customer Experience and Operations teams in strategic as well as operational matters
· Execute projects across initiatives like customers experience, process improvement, vendor empanelment etc
· Monitoring performance of team members to ensure efficiency and meeting of individual & group targets
Job Requirements
Qualifications
Graduation/ MBA
Experience
8 - 12 Yrs exp in Banking / Financial Services
Functional Competencies
Drive and initiative, strong commitment, ability to take ownership
High level of integrity, professionalism and attention to detail
Exp in handling various channels
Behavioral Competencies
Strong Analytical, Interpersonal and Convincing skills
Exceptional written and verbal communication skills